Returns & Exchanges

At Tom's Confectionery Warehouse, we strive to ensure your treats arrive in perfect condition; however, due to the perishable nature of food products, returns are generally only accepted for items that are damaged or incorrect. Please review our process below to ensure a smooth resolution for any issues with your order.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your package for any visible damage or missing items before opening the sealed confectionery packaging.

• 2.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and clear photos of the damaged goods or shipping error.

• 3.
  Verification Review

  Our team will review your claim to ensure it meets our health and safety standards for returns, as we cannot accept returns for change of mind.

• 4.
  Refund or Replacement

  Once approved, we will either ship out a replacement of your favorite sweets or issue a full refund to your original payment method.